PD
Premilla D
1 reviews | Active since May 2016
24 Mar 2020, 11:19
Disgusting, dirty, abusive staff!
Sanlam moved offices, so I guess they were informing their clients of their new offices. However, they did it in such an irresponsible and laxydaisy way that they show how immature and disinterested they are in their clients. First they called me Maharaj, which is NOT my name. Then they apologised and called me by the name of an animal which is akin to spreading the Corona Virus!!!! I am NOT an animal and I take offence to how they are approaching this. Not even a word of apology from them!!! I am deeply offended because it means someone has deliberately used the name of the animal which spread the virus to insult me!!!
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Replies (2)
Sanlam's replyOfficial
24 Mar 2020, 11:33Dear Premilla
We are sorry to hear of your experience. Please accept our apologies for the service you have received.
We have escalated your matter to the responsible team for further assistance.
Kind regards,
Client Relations
We are sorry to hear of your experience. Please accept our apologies for the service you have received.
We have escalated your matter to the responsible team for further assistance.
Kind regards,
Client Relations
Sanlam's reply24 Mar 2020, 11:33
Official
Dear Premilla
We are sorry to hear of your experience. Please accept our apologies for the service you have received.
We have escalated your matter to the responsible team for further assistance.
Kind regards,
Client Relations
We are sorry to hear of your experience. Please accept our apologies for the service you have received.
We have escalated your matter to the responsible team for further assistance.
Kind regards,
Client Relations
Sanlam's replyOfficial
25 Mar 2020, 15:51Dear Premilla
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards,
Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards,
Sanlam Client Relations
Sanlam's reply25 Mar 2020, 15:51
Official
Dear Premilla
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards,
Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
Kind regards,
Sanlam Client Relations