Disgusting Customer Service
I am tired of waiting for answers, so I have emailed the Sanlam CEO directly, Mr. Paul Hanratty. Let's see if it makes a difference, I doubt it, as Sanlam Corporate looks after the big fish.
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Replies (10)0
Replies (10)
Sanlam's replyOfficial
04 Dec 2024, 09:33Good day Andrew
Thank you for sharing your concerns. We understand your frustration and apologize for any delays you've experienced. Please know that we value all our clients and are committed to providing the best possible service. Sanlam Corporate is attending to your complaint.
Regards
Sanlam Client Care
Thank you for sharing your concerns. We understand your frustration and apologize for any delays you've experienced. Please know that we value all our clients and are committed to providing the best possible service. Sanlam Corporate is attending to your complaint.
Regards
Sanlam Client Care
Sanlam's reply04 Dec 2024, 09:33
Official
Good day Andrew
Thank you for sharing your concerns. We understand your frustration and apologize for any delays you've experienced. Please know that we value all our clients and are committed to providing the best possible service. Sanlam Corporate is attending to your complaint.
Regards
Sanlam Client Care
Thank you for sharing your concerns. We understand your frustration and apologize for any delays you've experienced. Please know that we value all our clients and are committed to providing the best possible service. Sanlam Corporate is attending to your complaint.
Regards
Sanlam Client Care
's updateReviewer Update
04 Dec 2024, 09:42Good morning. This has been going on since July 2024 when I opened a case of ***** and reported the incorrect annual basic salary declared on the Application For Medical Disability Benefits to Sanlam, as well as the discrepancy on the contributions to my Sanlam Umbrella Provident Fund Contributions made by my previous employer. How long am I expected to wait? It is basic mathematics and a standard scientific calculator is needed to do the calculations.
's update04 Dec 2024, 09:42
Reviewer Update
Good morning. This has been going on since July 2024 when I opened a case of ***** and reported the incorrect annual basic salary declared on the Application For Medical Disability Benefits to Sanlam, as well as the discrepancy on the contributions to my Sanlam Umbrella Provident Fund Contributions made by my previous employer. How long am I expected to wait? It is basic mathematics and a standard scientific calculator is needed to do the calculations.
's updateReviewer Update
04 Dec 2024, 16:14Still no response, despite the email to the CEO.
All I can say is Karma 2033.
I am sure someone there will understand.
All I can say is Karma 2033.
I am sure someone there will understand.
's update04 Dec 2024, 16:14
Reviewer Update
Still no response, despite the email to the CEO.
All I can say is Karma 2033.
I am sure someone there will understand.
All I can say is Karma 2033.
I am sure someone there will understand.
Sanlam's replyOfficial
04 Dec 2024, 18:09Good day Andrew
We have received confirmation that you have been contacted by the relevant team and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted by the relevant team and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply04 Dec 2024, 18:09
Official
Good day Andrew
We have received confirmation that you have been contacted by the relevant team and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you have been contacted by the relevant team and that you are being assisted.
Regards
Sanlam Client Care
's updateReviewer Update
04 Dec 2024, 21:20With all due respect, you are just trying to mislead the public. Despite having provided all the supporting documentation previously, nothing has changed on the statement and my previous employer still hasn't rectified the incorrect contributions. Must I wait another 6 months!
's update04 Dec 2024, 21:20
Reviewer Update
With all due respect, you are just trying to mislead the public. Despite having provided all the supporting documentation previously, nothing has changed on the statement and my previous employer still hasn't rectified the incorrect contributions. Must I wait another 6 months!
Sanlam's replyOfficial
05 Dec 2024, 07:46Good day Andrew
We are sorry to hear that you feel this way. Kindly address your concerns directly via email with the consultant assisting you to ensure your matter is resolved promptly.
Regards,
Sanlam Client Care
We are sorry to hear that you feel this way. Kindly address your concerns directly via email with the consultant assisting you to ensure your matter is resolved promptly.
Regards,
Sanlam Client Care
Sanlam's reply05 Dec 2024, 07:46
Official
Good day Andrew
We are sorry to hear that you feel this way. Kindly address your concerns directly via email with the consultant assisting you to ensure your matter is resolved promptly.
Regards,
Sanlam Client Care
We are sorry to hear that you feel this way. Kindly address your concerns directly via email with the consultant assisting you to ensure your matter is resolved promptly.
Regards,
Sanlam Client Care
's updateReviewer Update
05 Dec 2024, 08:59Sorry, but the consultant has been involved all along and nothing has changed. He did phone me last night and I was not happy with the resolution. I am currently preparing the detailed story with supporting documents to send to the media. I have waited more than 5 months and now this has to stop!
's update05 Dec 2024, 08:59
Reviewer Update
Sorry, but the consultant has been involved all along and nothing has changed. He did phone me last night and I was not happy with the resolution. I am currently preparing the detailed story with supporting documents to send to the media. I have waited more than 5 months and now this has to stop!
's updateReviewer Update
10 Dec 2024, 12:45So the Salam CEO has shown his true colors. The Corporate Customer, Cut-N-Weld gets preferential treatment. They declare false information and basic salary as well as pay over the incorrect monthly contributions to the Sanlam Umbrella Provident Fund, and all you get told it is a labour matter and sort it out yourself. I have lost over R 1m because of Sanlams *********** attitude.
's update10 Dec 2024, 12:45
Reviewer Update
So the Salam CEO has shown his true colors. The Corporate Customer, Cut-N-Weld gets preferential treatment. They declare false information and basic salary as well as pay over the incorrect monthly contributions to the Sanlam Umbrella Provident Fund, and all you get told it is a labour matter and sort it out yourself. I have lost over R 1m because of Sanlams *********** attitude.
Sanlam's replyOfficial
10 Dec 2024, 13:00Good day Andrew
We take note of your comment. We however are not able to assist you via this platform any longer and recommend that you remain in contact with the relevant parties that have provided you with feedback.
Regards
Sanlam Client Care
We take note of your comment. We however are not able to assist you via this platform any longer and recommend that you remain in contact with the relevant parties that have provided you with feedback.
Regards
Sanlam Client Care
Sanlam's reply10 Dec 2024, 13:00
Official
Good day Andrew
We take note of your comment. We however are not able to assist you via this platform any longer and recommend that you remain in contact with the relevant parties that have provided you with feedback.
Regards
Sanlam Client Care
We take note of your comment. We however are not able to assist you via this platform any longer and recommend that you remain in contact with the relevant parties that have provided you with feedback.
Regards
Sanlam Client Care
's updateReviewer Update
10 Dec 2024, 13:04Sanlam Corporate has already made a decision, despite the PFA ruling. I will appeal and publish the letter in the media, as well as reporting my previous employer to the Department of Labour, as well as take Sanlam and Cut-N-Weld to Civil Court.
's update10 Dec 2024, 13:04
Reviewer Update
Sanlam Corporate has already made a decision, despite the PFA ruling. I will appeal and publish the letter in the media, as well as reporting my previous employer to the Department of Labour, as well as take Sanlam and Cut-N-Weld to Civil Court.