Disgusting customer service

Item: Sanlam
Rating: 1
Author: Ntay M

Poor customer service at its best! Consultants are rude and you hold on for hours to get through their contact centres. I requested for a simple closure letter for a loan it’s been days!!!!!!

Helpful (0)

Replies (3)

Sanlam's replyOfficial

02 May 2021, 20:56

Dear Ntay

We acknowledge receipt of your complaint. Kindly provide your ID or loan account number in the private field for further assistance.

Kind regards,
Sanlam Client Relations

Sanlam's reply02 May 2021, 20:56

Official

Dear Ntay

We acknowledge receipt of your complaint. Kindly provide your ID or loan account number in the private field for further assistance.

Kind regards,
Sanlam Client Relations

Sanlam's replyOfficial

03 May 2021, 08:28

Dear Ntay

Thank you for your details. Your matter was escalated to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's reply03 May 2021, 08:28

Official

Dear Ntay

Thank you for your details. Your matter was escalated to the relevant department for further investigation.

Kind regards,
Sanlam Client Relations

Sanlam's replyOfficial

03 May 2021, 11:44

Dear Ntay

We were informed that one of our consultants has e-mailed you the necessary information. If you have any enquiries, please feel free to contact them directly.

Kind regards
Sanlam Client Relations

Sanlam's reply03 May 2021, 11:44

Official