Disgusting costumer service

Item: Sanlam
Rating: 1
Author: Marizel Dörfling

Sanlam has the worst costumer service ever. Well if you can call it costumer service. I have sent them an email about in enquire on the 24th of January and again on the 3rd of February but nothing. No response. Sent them a complaint on the 11th of February but still nothing!! I am seriously thinking about canceling my business there and moving anywhere else.

Helpful (0)

Replies (3)

Sanlam's replyOfficial

19 Feb 2025, 18:59

Good day Marizel

We are sorry to hear about this and would like to assist.

We will be sending you a private reply.

Regards
Sanlam Client Care

Sanlam's reply19 Feb 2025, 18:59

Official

Good day Marizel

We are sorry to hear about this and would like to assist.

We will be sending you a private reply.

Regards
Sanlam Client Care

Sanlam's replyOfficial

20 Feb 2025, 08:23

Hello Marizel

Thank you for providing us with the information.

We have escalated the matter to Sanlam Gapcover for urgent assistance.

Regards
Sanlam Client Care

Sanlam's reply20 Feb 2025, 08:23

Official

Hello Marizel

Thank you for providing us with the information.

We have escalated the matter to Sanlam Gapcover for urgent assistance.

Regards
Sanlam Client Care

Sanlam's replyOfficial

20 Feb 2025, 16:51

Hello Marizel

We have received feedback that the Gap Cover team has been in touch with you and that they are attending to this matter.

Regards
Sanlam Client Care

Sanlam's reply20 Feb 2025, 16:51

Official

Hello Marizel

We have received feedback that the Gap Cover team has been in touch with you and that they are attending to this matter.

Regards
Sanlam Client Care