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Chantel C
1 reviews | Active since Nov 2022
05 May 2026, 15:57
DISGUSTING CLIENT SERVICE
I have been trying to speak to a consultant for almost 1 year... no answer to emails or on hold for almost 30 minutes per phone call... no answer. I want an explanation of my policy. I am ploughing in money with no return??? I have had my policies for years...
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
05 May 2026, 16:03Good day Chantel We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply05 May 2026, 16:03
Official
Good day Chantel We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
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Chantel C's updateReviewer Update
12 May 2026, 06:35STRANGE THAT I HAD A SPEEDY REPLY FROM SANLAM AFTER REPORTING ON HELLO PETER 3 PHONE CALLS LATER (NO-ONE COULD ASSIST ME, JUST TRYING TO PICK UP THE PIECES) SO I HAD AN ARRANGEMENT FOR A CLIENT SERVICE PROVIDER TO CALL ME MONDAY 11 MAY BETWEEN 08H00 AND 09H00 - NOTHING!!!!!!!!!!!!!!!!!!!!! WHAT IS WRONG WITH YOUR SERVICE??????????????? PATHETIC
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Chantel C's update12 May 2026, 06:35
Reviewer Update
STRANGE THAT I HAD A SPEEDY REPLY FROM SANLAM AFTER REPORTING ON HELLO PETER 3 PHONE CALLS LATER (NO-ONE COULD ASSIST ME, JUST TRYING TO PICK UP THE PIECES) SO I HAD AN ARRANGEMENT FOR A CLIENT SERVICE PROVIDER TO CALL ME MONDAY 11 MAY BETWEEN 08H00 AND 09H00 - NOTHING!!!!!!!!!!!!!!!!!!!!! WHAT IS WRONG WITH YOUR SERVICE??????????????? PATHETIC
Sanlam's replyOfficial
12 May 2026, 08:19Good morning, Chantel
We are sorry to learn that you have still not been assisted and have reached out to the responsible team for assistance.
Regards
Sanlam Client Care
We are sorry to learn that you have still not been assisted and have reached out to the responsible team for assistance.
Regards
Sanlam Client Care
Sanlam's reply12 May 2026, 08:19
Official
Good morning, Chantel
We are sorry to learn that you have still not been assisted and have reached out to the responsible team for assistance.
Regards
Sanlam Client Care
We are sorry to learn that you have still not been assisted and have reached out to the responsible team for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
13 May 2026, 14:04Good afternoon, Chantel
We have received feedback that the intermediary has reached out to you.
Regards
Sanlam Client Care
We have received feedback that the intermediary has reached out to you.
Regards
Sanlam Client Care
Sanlam's reply13 May 2026, 14:04
Official
Good afternoon, Chantel
We have received feedback that the intermediary has reached out to you.
Regards
Sanlam Client Care
We have received feedback that the intermediary has reached out to you.
Regards
Sanlam Client Care