VT
Victor T
1 reviews | Active since Feb 2024
12 Mar 2026, 09:32
Disgusting and distasteful service and incompetence
From September 2025 till to date being 12/03/2026. I have to call trans union on monthly basis to get my information on credit bureau updated which is their responsibilities in terms of the NCA and its regulations. Their consultants when they can not answer they keep quiet on the line and hang up. This is disgusting.
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Replies (2)
Sanlam's replyOfficial
12 Mar 2026, 09:43Good day Victor We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply12 Mar 2026, 09:43
Official
Good day Victor We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
VT
Victor T's updateReviewer Update
12 Mar 2026, 12:07To Christine Saal. A rough beginning but the end joyful. Thank you for your assistance in solving the issue I had with Sanlam regarding credit bureaus update.
The manner in which you dealt with it this time around restored my confidence in Sanlam employees. Once again thank you for the great service.
The manner in which you dealt with it this time around restored my confidence in Sanlam employees. Once again thank you for the great service.
VT
Victor T's update12 Mar 2026, 12:07
Reviewer Update
To Christine Saal. A rough beginning but the end joyful. Thank you for your assistance in solving the issue I had with Sanlam regarding credit bureaus update.
The manner in which you dealt with it this time around restored my confidence in Sanlam employees. Once again thank you for the great service.
The manner in which you dealt with it this time around restored my confidence in Sanlam employees. Once again thank you for the great service.