FS
Frank S

1 reviews | Active since May 2016

16 Apr 2020, 07:41

Disgusted with Sanlam reality Money Saver programme

For the last three months I have been battling to get a Sanlam Reality Money Saver Card.

This is what I got:

1. I eventually received the card two months after the application. 2. I then received an email agreement which I never signed and I emailed SANLAM and RCS that I am not happy with the rates and want a better rate. No one responded not Even SANLAM REALITY. 3. I tried to activate the CARD but RCS would not ACTIVATE the card as they said they have not received my ID. Which i have given to the courier WHO TOOK A PHOTO. 4. SANLAM reality send me an Invoice that I OWED THEM on the Card R221.00 This morning I noted that they started to deduct from my bank account. This is for a card That’s not activated. 5. Do me a favor , this card is not activated, cancel this CARD. I’m not interested in your REALITY savings or anything I may even consider CANCEL all business with SANLAM if this is your way of treating your clients.

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Replies (3)
Sanlam
Sanlam's reply16 Apr 2020, 08:05
Official
Dear Frank 

We are sorry to hear about your experience and will escalate your complaint to Reality for urgent attention. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply17 Apr 2020, 11:37
Official
Dear Frank

We have been informed that one of our consultants has tried calling you but were unable to reach you. Please provide a convenient time for them to call again. 

We look forward to hearing from you. 

Regards,
Sanlam Client Relations
Sanlam
Sanlam's reply17 Apr 2020, 14:46
Official
Dear Frank 

We have been informed that our consultant has been in touch with you, and has assisted you with your complaint. 

Regards,
Sanlam Client Relations