MC
Marlize C
1 reviews | Active since Oct 2020
29 Oct 2020, 15:04
Disgusted with Sanlam
I took out a Personal loan with Sanlam due to cashflow problems in the beginning of the Covid situation. They debit your account on your salary day and this weekend took it a day before. I sent them an e-mail to request a change in the debit order date and then they send me an sms to phone them. I phone them with my airtime and cost without any assistance from the consultant I spoke to and he said we cannot change the debit order date and that is that. I said to him if it goes through and my salary was not paid in yet? He said then the credit department will phone me......I rest my case. I am totally disgusted with the service.
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Replies (3)
Sanlam's replyOfficial
29 Oct 2020, 15:20Dear Marlize
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply29 Oct 2020, 15:20
Official
Dear Marlize
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
MC
Marlize C's updateReviewer Update
30 Oct 2020, 10:15I would just like to thank Annelisa from the Compliant's department at Sanlam who contacted me after my complaint. She very professionally resolved the issue. Sanlam can be proud of an employee like her. Thank you very much. trust in future there will be no more complaints.
MC
Marlize C's update30 Oct 2020, 10:15
Reviewer Update
I would just like to thank Annelisa from the Compliant's department at Sanlam who contacted me after my complaint. She very professionally resolved the issue. Sanlam can be proud of an employee like her. Thank you very much. trust in future there will be no more complaints.
Sanlam's replyOfficial
30 Oct 2020, 10:33Dear Marlize
We are glad to hear that your matter was taken care of efficiently. We will pass on your excellent feedback to the consultant.
Kind regards,
Sanlam Client Relations
We are glad to hear that your matter was taken care of efficiently. We will pass on your excellent feedback to the consultant.
Kind regards,
Sanlam Client Relations
Sanlam's reply30 Oct 2020, 10:33
Official
Dear Marlize
We are glad to hear that your matter was taken care of efficiently. We will pass on your excellent feedback to the consultant.
Kind regards,
Sanlam Client Relations
We are glad to hear that your matter was taken care of efficiently. We will pass on your excellent feedback to the consultant.
Kind regards,
Sanlam Client Relations