Disgusted with Sanlam

It's been more than 4 weeks since I initiated a life policy claim with Sanlam between all the back and forth with the most *********** agents I've ever spoken to. All they can tell me is, that they are still deciding, but as to WHAT THE ACTUAL decision process is, no one is able to explain to me. Instead of Sanlam contacting me, I have to call them each time and each time it's a different agent with even less knowledge about anything. I'm tired of struggling with an insurance company dragging their feet with claims. They have no clue how the real world works. Their cliets are the people who actually makes sure that their business continues, yet they couldn't care less about anything other than their bottom line. Yes their decision process takes 10-15 days yet it's taking almost 3 times as long What I don't understand is, one-day they can tell me to wait another week for the pay-out to happen and the next day they tell me they are still deciding So I'm confused with all the conflicting answers All I want is a clear cut answer. I continuously enquire whether or not the correct paperwork has been received and they always respond with the same nonchalant "YES" I am deeply disappointed with the service. You need to speed up your claims process because it's utterly useless and very slow All I ask is for you to stop dragging your ****ing feet And give me some feedback on the matter We submitted everything you required