Disgusted Retrenched Customer

Dear Sanlam Customer Services,

I am writing to formally express my extreme dissatisfaction and frustration regarding the continued debiting of my account despite my retrenchment claim having been approved. In June 2026, I informed Sanlam that I had been retrenched and submitted all the relevant documentation requested. My claim was subsequently approved, and I was provided with a claim number. Despite this, Sanlam has continued to debit my account every month. I have made several telephone calls and sent multiple emails regarding this matter. On previous occasions, I was assured that the debit order would be stopped and I would be reimbursed. However, the deductions have continued, which is completely unacceptable and deeply concerning. Being retrenched is an extremely stressful and financially a devastating experience. At a time when I am already struggling to make ends meet, having money continually deducted from my account after my claim has been approved has placed me under even greater financial pressure. I am extremely disappointed by the manner in which this matter has been handled. I expected a reputable organisation such as Sanlam to deal with my claim professionally, efficiently, and with the necessary sensitivity. Instead, I have had to repeatedly follow up on an issue that should have been resolved months ago. I therefore request that Sanlam urgently attend to: • Refund all amounts incorrectly deducted from my account since the approval of my claim. • Stop the debit order immediately. • Investigate why deductions have continued despite my approved claim. • Provide me with written confirmation that the debit order has been permanently cancelled. • Explain why my previous requests and assurances that the debit order would be stopped have not been actioned. I would appreciate this matter being escalated to senior management or the appropriate complaints department, as the repeated failure to resolve it is unacceptable. I sincerely hope Sanlam will treat this complaint with the urgency it deserves and take immediate action to rectify the situation. I look forward to receiving a written response and confirmation of the corrective action taken.

Yours faithfully, Samantha Samson *** ***