CP
Conrad P

1 reviews | Active since Sept 2021

28 Sept 2021, 11:23

Disgusted member

I am writing this review on behalf of policy holder I*** - I have noticed that Sanlam Indie is quick to call to get you to sign up but when it is time to claim (take note: during the most stressful and emotional times and debts were incurred) service are not being rendered once all documentation has been submitted. 48 hours has now escalated to 1-5 working days validation. wonder what will follow after this.... If this is not sorted out before 30 September 2021. I myself, with policy I***, will cancel my policy and will advise all those who I have referred to you to follow suit. I am disgusted....

0
Replies (2)
Sanlam
Sanlam's reply28 Sept 2021, 11:48
Official
Good day

I am sorry to hear about your experience.

An agent will be in touch shortly.

Regards
Naz I Sanlam Indie

Best regards,

CP
Conrad P's update04 Oct 2021, 15:27
Reviewer Update
Good afternoon Sanlam Indie Team,

Kindly proceed to cancel my policy with immediate effect.

Apart from the service received from Naz (who was the only person willing to assist where she could) the remainder of the service was less than mediocre.

I feel de*****ed...