jA
jacqueline A
1 reviews | Active since Jun 2022
22 May 2025, 12:40
disgusted
i log a claim on monday for a death i had however after that i emailed 3 times which is on their sysytem yet no response after 4 days i called in an the lady tells me yes i have reference number but no claim rregistered yet all documents received what the hell goes on there no humanity whats so ever imagine if i never follow this up i will like the manager to call me and have my funds released immediately
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Replies (3)
Sanlam's replyOfficial
22 May 2025, 13:04Dear Jacqueline, our sincerest condolences on the passing of your sister and humble apology for the frustration caused by the delayed claim validation. Our claims manager was informed of this case, to arrange urgent processing. Our further feedback will be sent to your direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply22 May 2025, 13:04
Official
Dear Jacqueline, our sincerest condolences on the passing of your sister and humble apology for the frustration caused by the delayed claim validation. Our claims manager was informed of this case, to arrange urgent processing. Our further feedback will be sent to your direct e-mail. Regards, Assupol Complaints Manager
jA
jacqueline A's updateReviewer Update
22 May 2025, 15:15assupol please call me why was i short paid over 13000 rands and what happens to the funds of people who dont query why they short paid this service is really bad i dont want emails i want a manager to call me this is day light *******
jA
jacqueline A's update22 May 2025, 15:15
Reviewer Update
assupol please call me why was i short paid over 13000 rands and what happens to the funds of people who dont query why they short paid this service is really bad i dont want emails i want a manager to call me this is day light *******
Sanlam's replyOfficial
22 May 2025, 16:00Good day, your response is noted. Please note that the additional payments are in process and should be finalised before close of business tomorrow.
Sanlam's reply22 May 2025, 16:00
Official
Good day, your response is noted. Please note that the additional payments are in process and should be finalised before close of business tomorrow.