Disgusted by Sanlam service

I am so disgusted with the level of service I have been receiving from Sanlam. Do the people there actually even take their jobs seriously? I am now going to the Ombudsman and Twitter to report the lack of accountability and lack of ensuring my issue is resolved. This all stemmed from one employee not doing their jobs correctly, depositing money into the incorrect account on the 4th Nov and telling me it would be reversed after 5 working days. Today is 21 working days later since this ****up. Zodwa Ramovha called on Wednesday and reassured me to call me by Friday 2 December with an update, I started having faith in that this **** was being sorted out, woooow...why am I surprised, she NEVER called me nor emailed. I sent two emails Friday with no response. I have had it corporates that are hiring *********** people who cannot do their jobs right