VG
Vuyolwethu G

1 reviews | Active since Jan 2024

15 Jan 2024, 15:51

Disgusted by Sanlam

For three months I have been complaining to Sanlam to cancel a policy I didn’t even open.

Consultant named Aphiwe Silongwe from Sanlam managed to get hold of my persal number and opened two policies that I pay for. One is for me for R50 000 and one for sibling of mine I don’t even know, that’s worth R30 000

I sent the forms to cancel but they still deducting to this day.

I was never even contacted about the ***** investigation. I spoke to consultant that actually told me I should be the one calling and do follow up.

And I want my money back!

0
Replies (4)
Sanlam
Sanlam's reply15 Jan 2024, 15:57
Official
Good afternoon Vuyolwethu

We are sorry to learn of your experience and would like to assist.

We will be sending you a Private reply.

Regards
Sanlam Client Care
VG
Vuyolwethu G's update15 Jan 2024, 16:21
Reviewer Update
DS***4 and DS***2
Sanlam
Sanlam's reply15 Jan 2024, 16:23
Official
Thank you for the information, Vuyolwethu.

We have escalated the matter for assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply16 Jan 2024, 08:35
Official
Good day Vuyolwethu
This is to confirm that Sanlam SKY has provide you with feedback via email. Please respond to the email for any further enquiries.

Regards
Sanlam Client Care