Disgusted and furious at Sanlam's bad service

I requested a hospital claim in August 2015. Brought all the documents needed from the hospital and all. I was then told by a consultant that I was working with in PMB that everything is fine. 7 months down the line I haven't received any form of communication from Sanlam. I then went to check only to find out the the consultant ddn't capture those hospital files that I gave her. That I paid for in the hospital where I requested them. Whose fault is that? I then spoke to a consultant at the head office who had such an attitude like it was my fault. I have never been insulted the way she insulted me. Asked me questions like \So I have to predict the PMB consultant that helped you?\" She then told me I must go back to PMB and identify this consultant because she and Sanlam can't help me. I'm extremely angry at Sanlam's bad service and I hope that everyone sees this because it really ****es me off. Now I have to waste money going to PMB just because of Sanlam's consultant's unreliable bad service. I'm so angry about and plan on approach in the authorities about this. My mother's friend is an attorney and so she will be handling this case AS SOON AS POSSIBLE. Utterly disgusted!!!???"