Disgusted!!!!

I've been shopping around for other cover with other Financial Institutions and inquired with Sanlam w.r.t savings/life policy and RA which I want to cancel. Prior to my enquiry, I requested my documentation so I get my ducks in a row.

To my surprise, Siya in their Call Centre advised that should I cancel the above-mentioned products, I stand to loose. The paperwork signed with Sanlam states otherwise that in the event of a cancellation, all premiums + increases will be refunded. I think I can read and understand English very well - so just the thought is plain down rude and insulting.

I expect the courtesy of a telephone call from your offices and the necessary explanation.

Cordially Jessica van der Westhuizen