Disgruntled grieving parents

Sanlam death claims has played a run around with us for almost 3 months now, they don’t ever update clients and they never give you factual or complete answers. We have been following up a claim and there’s always new information, requested in drips and drabs. When you take policies from them, it’s always quicker for their gain as compared to when they have to pay out. They have now requested info that only the deceased could answer, seeming as though they are now reluctant to pay. I personally have sanlam sky policies that I have now chosen to neglect due to this ridiculous to and fro service, it’s very disappointing. We are now in the process of losing our late brothers car for repossessions from the financing bank because sanlam has failed his last wishes, the same car that he sadly died in on the way to hospital, it’s pain after pain. As a grieving family, we are utterly devastated.