OM
Ofentse M

1 reviews | Active since Jul 2017

28 Jan 2020, 20:06

Disgraceful, lack integrity!

Reading some of the complaints to Assupol I am left with a bitter taste! My family is going through not only an investigator blatantly and boldly saying my aunt took a policy on the deceased when she realized he was about to die, such a crude distasteful thing to say about someone, my aunt is nurse and required to be ethical. This is all in the name of not paying, I also notice on some of your complaints there is a complaint about a payout not made because the beneficiary on the policy is not the person claiming, to which you guys advised they need to find that person. In light of the latter, why is her claim being investigated? Why is she being asked a thousand questions about relatives, to what materiality does that have on the claim? She is the beneficiary, I have asked to be provided with the policy document and underwriting call. I want you guys to show me the prerequisite for one to be family in order to be put as a beneficiary.

What a bunch of ****** man! We taking this to ombuds! We will not be bul****!

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Replies (4)
OM
Ofentse M's update28 Jan 2020, 20:11
Reviewer Update
I sent a complaint to Assupol directly and was told that they will revert back to me in 21 working days... really? 21 working days? For a mere complaint??? All I ask is the policy wording and sales call! Pathetic man!
Sanlam
Sanlam's reply29 Jan 2020, 07:14
Official
Good Day Ofentse, 
Thank you for letting us know about this matter.
I will investigate your concerns and provide further feedback by direct e-mail.
Proudly Serving.
Assupol Complaints Manager

Best regards,

OM
Ofentse M's update30 Jan 2020, 11:41
Reviewer Update
Policy number: *** / ***
Sanlam
Sanlam's reply30 Jan 2020, 11:57
Official
Thank you

Best regards,