JH
Joanne H

1 reviews | Active since Jan 2014

14 Jan 2025, 13:39

Discussed

We have been waiting mre than 30 days for our retirement fund to be paid out. They have excuses the whole time wby they can't speak to my wife and why they haven't paid out the money this is absurd. They are horrible with customer service, and answering emails are up to nothing good. We had to send banking details more than once how much longer. Even though they can speak to my wife after giving authorization that they may they refuse to assist my wofe this is nonsense

0
Replies (7)
Sanlam
Sanlam's reply14 Jan 2025, 14:00
Official
Good day Joanne

We are sorry to hear of your disappointment with our service.  Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care
JH
Joanne H's update14 Jan 2025, 14:04
Reviewer Update
And they will tell us 30 days or we are still waiting for bank confirmation after sending it through again
Sanlam
Sanlam's reply15 Jan 2025, 09:41
Official
Good day

We have received feedback that a consultant tried to call you this morning but was not able to reach you.  Please respond to the email that was sent to you for further assistance.

Regards
Sanlam Client Care
JH
Joanne H's update17 Jan 2025, 08:07
Reviewer Update
I need someone to call me asap
Sanlam
Sanlam's reply17 Jan 2025, 08:16
Official
Good day Joanne

We are following up with the relevant team.

Regards
Sanlam Client Care
JH
Joanne H's update17 Jan 2025, 08:24
Reviewer Update
And not just once and then leave it.
This is a serious matter i will be going to ombudsman if this doesn't get resolved today.
Sanlam
Sanlam's reply22 Jan 2025, 11:24
Official
Good day Joanne

This is to confirm that Sanlam Corporate has provided you with feedback via email.

Regards
Sanlam Client Care