Discrepancy in policy and poor assistance

I have opened a life and funeral policy with Sanlam, firstly upon payments that have not gone through from my side as from September'23 I was only contacted and informed by Jan'24 the letters that were posted started showing up one by 0ne after being contacted by the broker in Jan'24 I had another broker look at some of my details on my documents and was informed that there has been a discrepancy which means upon the event of the persons passing I would not have been able to claim a cent, I have mailed the particular broker , copied in the complaints team and another member of Sanlam on the 16th February'24 and up until today no one has gotten back to me, no one has even acknowledged my email to at least say they have received it and will look into it, so now all my money that I have paid as from last year up until August I will be losing out on for a funeral policy which had a discrepancy on, how does one pay for a policy that one cannot claim from at the end of the day. I am a single mom trying to look out for my son's interest in the event of my passing etc and it's people like this particular broker that people are afraid of getting policies we already struggling and pinching that penny to have a policy and then they basically cheat a person.