Discouraged and Dissapointed.

I did a claim for my savings on the 29th of December 2025. I knew that this money is going to be used I'm telling you till today 14 Jan 2026. I haven't received my money. I mean they said 5 working days. I am really dissapointed and this shows me that in times of trouble I can't depend on Sanlam. I need to move asap. Imagine if it was for a funeral where would I have been? The reason we have savings it's because it is for emergency now we must go to loan sharks. What was the whole point ?