TS
Terana S
1 reviews | Active since Jun 2018
21 Dec 2020, 12:44
Disappointment & Shock (Sanlam Gap Cover)
It has been weeks and numerous employee promises yet all broken without a second thought it seems , I have always paid my Gap cover and have it for obvious reasons but why offer a product but have the most pathetic service ever? Why just explain to use why than rather don't offer something you can not live up to Gap cover is for individuals who really need it and is supposed to help feel safe , so much for that every week a different employee , a person tries to be nice , polite but you force us to feel like you need a monster , yet we pay from our hard work I honestly just NEED both my claims paid out I have sent through all the docs , been told over 20 times they are all in order and will receive feedback soon I'm sure I spent all that money on just airtime because of the poor service , Tyalan, Katlego(Manager) and more employees over and over promise to help but the outcome is always an inconvenient cover up . please tell me what more do I have to do just to get the truth out ?
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
21 Dec 2020, 12:45Dear Terana
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply21 Dec 2020, 12:45
Official
Dear Terana
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
23 Dec 2020, 10:19Dear Terana
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
Sanlam's reply23 Dec 2020, 10:19
Official
Dear Terana
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
TS
Terana S's updateReviewer Update
23 Dec 2020, 11:41There is a response but just an email , no phone call nothing so back to square 1 , asking for documents I have sent through more than once all to be provided a service I have been paying for over a year for , is this really the best service such a huge company can provide
TS
Terana S's update23 Dec 2020, 11:41
Reviewer Update
There is a response but just an email , no phone call nothing so back to square 1 , asking for documents I have sent through more than once all to be provided a service I have been paying for over a year for , is this really the best service such a huge company can provide
Sanlam's replyOfficial
23 Dec 2020, 12:42Dear Terana
Please accept our apologies for the poor service received. We have escalated this to management for further investigation.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. We have escalated this to management for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply23 Dec 2020, 12:42
Official
Dear Terana
Please accept our apologies for the poor service received. We have escalated this to management for further investigation.
Kind regards,
Sanlam Client Relations
Please accept our apologies for the poor service received. We have escalated this to management for further investigation.
Kind regards,
Sanlam Client Relations
TS
Terana S's updateReviewer Update
04 Jan 2021, 13:05Good Day
I still have not received any update on my claims , yet my recent installment is taken , i am always paying towards what seems to be pointless GaP cover ,what is the next step where else do i need to escalate or come to have this matter sorted out ?
I can not understand how such a huge company makes so many promises nd then customers suffer to get there claims that had to be paid upfront refunded
I still have not received any update on my claims , yet my recent installment is taken , i am always paying towards what seems to be pointless GaP cover ,what is the next step where else do i need to escalate or come to have this matter sorted out ?
I can not understand how such a huge company makes so many promises nd then customers suffer to get there claims that had to be paid upfront refunded
TS
Terana S's update04 Jan 2021, 13:05
Reviewer Update
Good Day
I still have not received any update on my claims , yet my recent installment is taken , i am always paying towards what seems to be pointless GaP cover ,what is the next step where else do i need to escalate or come to have this matter sorted out ?
I can not understand how such a huge company makes so many promises nd then customers suffer to get there claims that had to be paid upfront refunded
I still have not received any update on my claims , yet my recent installment is taken , i am always paying towards what seems to be pointless GaP cover ,what is the next step where else do i need to escalate or come to have this matter sorted out ?
I can not understand how such a huge company makes so many promises nd then customers suffer to get there claims that had to be paid upfront refunded
TS
Terana S's updateReviewer Update
06 Jan 2021, 10:42 Do I need to go higher than hello peter to get this sorted it has been a long time and struggles and i am in need of this money , this is the reason i have GAP cover and instead of assisting your client you want to prove you were never sent what i have emails showing i sent november statements
TS
Terana S's update06 Jan 2021, 10:42
Reviewer Update
Do I need to go higher than hello peter to get this sorted it has been a long time and struggles and i am in need of this money , this is the reason i have GAP cover and instead of assisting your client you want to prove you were never sent what i have emails showing i sent november statements
TS
Terana S's updateReviewer Update
06 Jan 2021, 10:42 Do I need to go higher than hello peter to get this sorted it has been a long time and struggles and I am in need of this money , this is the reason I have GAP cover and instead of assisting your client you want to prove you were never sent what I have emails showing I sent November statements
TS
Terana S's update06 Jan 2021, 10:42
Reviewer Update
Do I need to go higher than hello peter to get this sorted it has been a long time and struggles and I am in need of this money , this is the reason I have GAP cover and instead of assisting your client you want to prove you were never sent what I have emails showing I sent November statements