Disappointment is an understatement

To say im disappointed is an understatement my claim was sent to sanlam in September and then told me that they only got it in December,from there it's been delay after delay and escalation after escalation,being told to wait 5 working dyas and then no communication you have to call them again and ask on an update ,you get no communication from their side i need that money to go do my drivers license and live off its my momey i worked for it but sanlam is givingbme the run around and its frustrating and overwhelming because you literally count the days in hopes that your money will be in you make promises to people about that money we too have commitments can i please just have my money