Disappointment after disappointment

It's the third time since I've been writing a review about Sanlam. Last month I didn't receive my monthly allowance. But since I wrote a review I received a call from My account administrator Mr Chris Mwalo. He assured me that he spoke to the Trust management to prioritize my payment since I've been waiting from the 2nd of March until now. He said to me the payment should be made in 5 working days for him and his team to finalize the termination of my account. This month I didn't receive my monthly maintenance. He promised me that he will give me a call and gave me his numbers so that I can contact him. But he hasn't done a single thing he promised, except for last month's monthly maintenance. I'm drained from all the calling and everything. It hurts so much to trust such people and never get help. They have been making a fool out of me. I'm tired. I genuinely thought This time around I will receive assistance. I'm thinking of calling on the Radio to get assistance from Mr Thuso because I've tried everything I can but I'm still the fool in all of this. Please if there's anyone who can help me with this problem please let me know. I'm tired of this. I know after this review they are going to call me and promise me that they are going to fix this problem but I know they are not going to.