Disappointing service, Sanlam!

<p>I have had more than one Personal Loan from Sanlam over the years. I am a client with Sapphire Status.</p> <p>I have never been in arrears with any payments.</p> <p>My current personal situation requires me to settle all my debts, therefore I have requested a settlement value and banking details to settle my current loan.</p> <p>I have phoned. I have mailed. Absolutely NO response from Sanlam!!</p> <p>Would you have been this lethargic if I were to be in arrears? I doubt!!</p> <p>Would you have been so not caring if it was a new loan to sign up and earn interest on? I doubt!!</p> <p>This is MY loan that I want to settle.</p> <p>In fact, for my survival I HAVE to settle the loan asap.</p> <p>Come on, Sanlam, is this how you treat a client with Sapphire Status??????</p>