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Mooketsi M

1 reviews | Active since Jan 2021

11 Jan 2021, 10:18

Disappointing service from fund administrators

I have been struggling with submitting my tax return for the past 2-3 months now. You fund administrator provided me with a tax certificate that has an incorrect tax directive number. Each time I try to do a calculation on the SARS eFiling I get "4478 - IRP5 TAX DIRECTIVE NO. INVALID". I'm now incurring penalties with SARS because your administrators cannot provide me with a correct tax directive number.

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Replies (4)
Sanlam
Sanlam's reply11 Jan 2021, 10:33
Official
Dear Mooketsi

We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply11 Jan 2021, 10:47
Official
Dear Mooketsi

Kindly provide your ID or membership number in the private field. 

We look forward to hearing from you. 

Regards,
Sanlam Client Relations
Sanlam
Sanlam's reply11 Jan 2021, 12:22
Official
Good day, Mooketsi

Thank you for your information. Your matter was referred to the responsible team for further assistance. 

Regards,
Sanlam Client Relations

Sanlam
Sanlam's reply13 Jan 2021, 09:06
Official
Dear Mooketsi

We were informed that one of our consultants has provided you with feedback. If you have any further enquiries. Please feel free to contact the consultant directly. 

Kind regards,
Sanlam Client Relations