Disappointing service

My father passed away in 2021, and since then, Sanlam has continuously failed to finalize his policy payout. For years, I have had to deal with endless delays, poor communication, and emotional stress during an already painful time. What makes this even more unacceptable is that I was informed that the payout would be made last year, yet up until today, nothing has happened. I am still left waiting with no proper resolution or accountability.This entire situation shows a serious lack of compassion and professionalism. My father worked hard for this policy, and it is unfair that his family has to suffer because of ongoing negligence and unnecessary delays. Sanlam needs to take responsibility and finally resolve this matter.