SM
Sekao M
1 reviews | Active since Feb 2021
04 Feb 2021, 12:00
Disappointing service and the lack of response is shocking
Been phoning Renata Visagie from Sanlam Employee Benefits with no luck, I phone the call center and when they to transfer me her number I get cut off.
I've already been a promoter for Sanlam but after having difficulties access my funds I'll be singing their praises going forward. Its easy for them to debut my account now that its time for me to withdraw its close to impossible with no communication whatsoever. Very disappointing
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
04 Feb 2021, 12:02Dear Sekao
We acknowledge receipt of your complaint. Please provide us with your ID number in the private field for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide us with your ID number in the private field for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply04 Feb 2021, 12:02
Official
Dear Sekao
We acknowledge receipt of your complaint. Please provide us with your ID number in the private field for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please provide us with your ID number in the private field for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
04 Feb 2021, 12:34Dear Sekao
Thank you for your details. Your matter was escalated to the relevant department for further handling.
Regards,
Sanlam Client Relations
Thank you for your details. Your matter was escalated to the relevant department for further handling.
Regards,
Sanlam Client Relations
Sanlam's reply04 Feb 2021, 12:34
Official
Dear Sekao
Thank you for your details. Your matter was escalated to the relevant department for further handling.
Regards,
Sanlam Client Relations
Thank you for your details. Your matter was escalated to the relevant department for further handling.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
05 Feb 2021, 10:29Dear Sekao
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations
Sanlam's reply05 Feb 2021, 10:29
Official
Dear Sekao
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations
SM
Sekao M's updateReviewer Update
05 Feb 2021, 11:01Thank you and I can confirm that this has been resolved.
SM
Sekao M's update05 Feb 2021, 11:01
Reviewer Update
Thank you and I can confirm that this has been resolved.
Sanlam's replyOfficial
05 Feb 2021, 11:44Dear Sekao
We are glad to hear that your matter was resolved. Thank you for also letting us know.
We hope you have a great day further.
Regards,
Sanlam Client Relations
We are glad to hear that your matter was resolved. Thank you for also letting us know.
We hope you have a great day further.
Regards,
Sanlam Client Relations
Sanlam's reply05 Feb 2021, 11:44
Official
Dear Sekao
We are glad to hear that your matter was resolved. Thank you for also letting us know.
We hope you have a great day further.
Regards,
Sanlam Client Relations
We are glad to hear that your matter was resolved. Thank you for also letting us know.
We hope you have a great day further.
Regards,
Sanlam Client Relations