Disappointing service and feedback.

I write this review with an enormous amount of disappointment. In 2017 I signed up with Sanlam. Eversince I have not received any commication from them till this year to encourage me to invest more.. To my suprise.. I was under the impression that I was being checked up on.. When I raised this matter I was told sanlam had tried to make contact with me which was clear a lie.. I assumed the sudden contact was with regard to the two pot system but no another investment was being sold to me... I am not sure what has happened but I was always under the impression sanlam is the best.. To my suprise after being on hold for almost 2 hours I eventually got hold of a agent who told me there is not time limit for my query to be resolved.. Sanlam is just to busy.. I have received emails confirming the date of my querys complexion but it is now a month late and non of my emails are being responded to.. I'm am extremely disappointed and regret my decision to invest in sanlam. My retirement Annuity had hardly grown and when I signed up I was promised security.. I am definitely making changes to my future