SK
Silindokuhle K
1 reviews | Active since Nov 2014
14 Mar 2022, 15:38
Disappointing service and clueless call center agents.
Disappointing service from Sanlam SEM. The employees from the call center keep changing stories. I did a withdrawal on my refund and I was told contributions from the company will be loaded by the 7/8th of February. Today I called and they’re still waiting for them to be loaded and that’s usually around the 23rd now. Now one seems to be giving me any clear timelines. On Friday I was told that the person working with my claim will contact me to speed the process but even today she hasn’t.
Helpful (0)
Replies (26)0
Replies (26)
Sanlam's replyOfficial
14 Mar 2022, 16:11Dear Silindokuhle
We acknowledge receipt of your complaint. Please confirm what type of claim you are complaining about. This will ensure that we direct your matter to the correct team for further handling.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please confirm what type of claim you are complaining about. This will ensure that we direct your matter to the correct team for further handling.
Regards
Sanlam Client Relations
Sanlam's reply14 Mar 2022, 16:11
Official
Dear Silindokuhle
We acknowledge receipt of your complaint. Please confirm what type of claim you are complaining about. This will ensure that we direct your matter to the correct team for further handling.
Regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Please confirm what type of claim you are complaining about. This will ensure that we direct your matter to the correct team for further handling.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
14 Mar 2022, 17:02Good day, Silindokuhle
Thank you for getting back to us. We have escalated with our Provident Fund team for further investigation.
Regards
Sanlam Client Relations
Thank you for getting back to us. We have escalated with our Provident Fund team for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply14 Mar 2022, 17:02
Official
Good day, Silindokuhle
Thank you for getting back to us. We have escalated with our Provident Fund team for further investigation.
Regards
Sanlam Client Relations
Thank you for getting back to us. We have escalated with our Provident Fund team for further investigation.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
15 Mar 2022, 14:42 Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply15 Mar 2022, 14:42
Official
Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
SK
Silindokuhle K's updateReviewer Update
18 Mar 2022, 12:07Still no feedback from the consultant as they promised they will provide it today. And no one is picking up the phone or replying to emails.
SK
Silindokuhle K's update18 Mar 2022, 12:07
Reviewer Update
Still no feedback from the consultant as they promised they will provide it today. And no one is picking up the phone or replying to emails.
Sanlam's replyOfficial
18 Mar 2022, 13:29Dear Silindokuhle
We are following up with the responsible team.
Regards
Sanlam Client Relations
We are following up with the responsible team.
Regards
Sanlam Client Relations
Sanlam's reply18 Mar 2022, 13:29
Official
Dear Silindokuhle
We are following up with the responsible team.
Regards
Sanlam Client Relations
We are following up with the responsible team.
Regards
Sanlam Client Relations
SK
Silindokuhle K's updateReviewer Update
18 Mar 2022, 14:12Thank you but I’m still waiting for the email reply.
SK
Silindokuhle K's update18 Mar 2022, 14:12
Reviewer Update
Thank you but I’m still waiting for the email reply.
Sanlam's replyOfficial
18 Mar 2022, 14:49Dear Silindokuhle
Our team confirmed that they sent you an e-mail. We will request that they resend it.
Regards
Sanlam Client Relations
Our team confirmed that they sent you an e-mail. We will request that they resend it.
Regards
Sanlam Client Relations
Sanlam's reply18 Mar 2022, 14:49
Official
Dear Silindokuhle
Our team confirmed that they sent you an e-mail. We will request that they resend it.
Regards
Sanlam Client Relations
Our team confirmed that they sent you an e-mail. We will request that they resend it.
Regards
Sanlam Client Relations
SK
Silindokuhle K's updateReviewer Update
18 Mar 2022, 16:12There was a follow up question after their email that they haven’t responded to, 3 hours later.
SK
Silindokuhle K's update18 Mar 2022, 16:12
Reviewer Update
There was a follow up question after their email that they haven’t responded to, 3 hours later.
Sanlam's replyOfficial
18 Mar 2022, 17:13Dear Silindokuhle
We will escalate with the team again.
Regards
Sanlam Client Relations
We will escalate with the team again.
Regards
Sanlam Client Relations
Sanlam's reply18 Mar 2022, 17:13
Official
Dear Silindokuhle
We will escalate with the team again.
Regards
Sanlam Client Relations
We will escalate with the team again.
Regards
Sanlam Client Relations
SK
Silindokuhle K's updateReviewer Update
22 Mar 2022, 13:32Hi,
Please below the response regarding the that directive. Now from knowledge these usually take two days so taody shoud be the pay out day considering that the tax was submitted on Friday the 18th of March. This claim has taken way to long and it’s frustrating right now. I just wish it could be sorted and paid out immediately.
“..Thank you for your emailThe tax directive was requested on 18 March and it can take up to 3 working days to be issued if there are no issues..”
Please below the response regarding the that directive. Now from knowledge these usually take two days so taody shoud be the pay out day considering that the tax was submitted on Friday the 18th of March. This claim has taken way to long and it’s frustrating right now. I just wish it could be sorted and paid out immediately.
“..Thank you for your emailThe tax directive was requested on 18 March and it can take up to 3 working days to be issued if there are no issues..”
SK
Silindokuhle K's update22 Mar 2022, 13:32
Reviewer Update
Hi,
Please below the response regarding the that directive. Now from knowledge these usually take two days so taody shoud be the pay out day considering that the tax was submitted on Friday the 18th of March. This claim has taken way to long and it’s frustrating right now. I just wish it could be sorted and paid out immediately.
“..Thank you for your emailThe tax directive was requested on 18 March and it can take up to 3 working days to be issued if there are no issues..”
Please below the response regarding the that directive. Now from knowledge these usually take two days so taody shoud be the pay out day considering that the tax was submitted on Friday the 18th of March. This claim has taken way to long and it’s frustrating right now. I just wish it could be sorted and paid out immediately.
“..Thank you for your emailThe tax directive was requested on 18 March and it can take up to 3 working days to be issued if there are no issues..”
Sanlam's replyOfficial
22 Mar 2022, 14:02Dear Silindokuhle
We cannot escalate a tax directive with SARS. Once the instruction has been submitted to them we have to wait for their feedback. We understand your frustration but again we will have to wait to see when SARS will provide us with the directive.
Regards
Sanlam Client Relations
We cannot escalate a tax directive with SARS. Once the instruction has been submitted to them we have to wait for their feedback. We understand your frustration but again we will have to wait to see when SARS will provide us with the directive.
Regards
Sanlam Client Relations
Sanlam's reply22 Mar 2022, 14:02
Official
Dear Silindokuhle
We cannot escalate a tax directive with SARS. Once the instruction has been submitted to them we have to wait for their feedback. We understand your frustration but again we will have to wait to see when SARS will provide us with the directive.
Regards
Sanlam Client Relations
We cannot escalate a tax directive with SARS. Once the instruction has been submitted to them we have to wait for their feedback. We understand your frustration but again we will have to wait to see when SARS will provide us with the directive.
Regards
Sanlam Client Relations
SK
Silindokuhle K's updateReviewer Update
22 Mar 2022, 15:19Consultant on the phone does see and written “sent to sars for tax directive” but the email says otherwise. Why is there no consistency with you guys? Somebody contact me and give me the direct response NOW!!
SK
Silindokuhle K's update22 Mar 2022, 15:19
Reviewer Update
Consultant on the phone does see and written “sent to sars for tax directive” but the email says otherwise. Why is there no consistency with you guys? Somebody contact me and give me the direct response NOW!!
Sanlam's replyOfficial
22 Mar 2022, 15:48Dear Silindokuhle
The wording might be a bit different form what the consultant says on the call and on the e-mail but what it means is we have requested the directive with SARS an they will provide us with further feedback.
Regards
Sanlam Client Relations
The wording might be a bit different form what the consultant says on the call and on the e-mail but what it means is we have requested the directive with SARS an they will provide us with further feedback.
Regards
Sanlam Client Relations
Sanlam's reply22 Mar 2022, 15:48
Official
Dear Silindokuhle
The wording might be a bit different form what the consultant says on the call and on the e-mail but what it means is we have requested the directive with SARS an they will provide us with further feedback.
Regards
Sanlam Client Relations
The wording might be a bit different form what the consultant says on the call and on the e-mail but what it means is we have requested the directive with SARS an they will provide us with further feedback.
Regards
Sanlam Client Relations
SK
Silindokuhle K's updateReviewer Update
22 Mar 2022, 15:56Sorry my mistake, DOES NOT SEE that but something else to do with due diligence.. You people are being a nightmare right now damn it!!
SK
Silindokuhle K's update22 Mar 2022, 15:56
Reviewer Update
Sorry my mistake, DOES NOT SEE that but something else to do with due diligence.. You people are being a nightmare right now damn it!!
SK
Silindokuhle K's updateReviewer Update
23 Mar 2022, 11:54Good day,
Any feedback? I keep coming back here because no one picks up the calls or replies on the email trail that they have been communicating with me by
Any feedback? I keep coming back here because no one picks up the calls or replies on the email trail that they have been communicating with me by
SK
Silindokuhle K's update23 Mar 2022, 11:54
Reviewer Update
Good day,
Any feedback? I keep coming back here because no one picks up the calls or replies on the email trail that they have been communicating with me by
Any feedback? I keep coming back here because no one picks up the calls or replies on the email trail that they have been communicating with me by
Sanlam's replyOfficial
23 Mar 2022, 15:29Dear Silindokuhle
We are following up with our pensions team for an update.
Regards
Client Relations
We are following up with our pensions team for an update.
Regards
Client Relations
Sanlam's reply23 Mar 2022, 15:29
Official
Dear Silindokuhle
We are following up with our pensions team for an update.
Regards
Client Relations
We are following up with our pensions team for an update.
Regards
Client Relations
SK
Silindokuhle K's updateReviewer Update
23 Mar 2022, 16:38An hour later, still no feedback. The most horrible service I must say. I’m writing another review about you guys here. This can’t be right.
SK
Silindokuhle K's update23 Mar 2022, 16:38
Reviewer Update
An hour later, still no feedback. The most horrible service I must say. I’m writing another review about you guys here. This can’t be right.
SK
Silindokuhle K's updateReviewer Update
24 Mar 2022, 08:31Good morning,
Spoke to an agent yesterday at around 16:56 and he mentioned that you just have just received my tax directive and also when I check on the efilling website it appears. But this morning a lady by the name of Vuyelwa Sishuba says you guys still have received it. What’s with all the misinformation? Can I please have my claim paid today already. This has been going on for too long.
Spoke to an agent yesterday at around 16:56 and he mentioned that you just have just received my tax directive and also when I check on the efilling website it appears. But this morning a lady by the name of Vuyelwa Sishuba says you guys still have received it. What’s with all the misinformation? Can I please have my claim paid today already. This has been going on for too long.
SK
Silindokuhle K's update24 Mar 2022, 08:31
Reviewer Update
Good morning,
Spoke to an agent yesterday at around 16:56 and he mentioned that you just have just received my tax directive and also when I check on the efilling website it appears. But this morning a lady by the name of Vuyelwa Sishuba says you guys still have received it. What’s with all the misinformation? Can I please have my claim paid today already. This has been going on for too long.
Spoke to an agent yesterday at around 16:56 and he mentioned that you just have just received my tax directive and also when I check on the efilling website it appears. But this morning a lady by the name of Vuyelwa Sishuba says you guys still have received it. What’s with all the misinformation? Can I please have my claim paid today already. This has been going on for too long.
SK
Silindokuhle K's updateReviewer Update
24 Mar 2022, 12:09So now that the tax directive has been received, all my emails and messages are not rep**** to? What is wrong with you guys? You have such a horrible horrible service for such a huge company I can’t believe it. Agents are telling me million different stories but all along you guys we were waiting for a tax directive. I’m sick and tired of you.
SK
Silindokuhle K's update24 Mar 2022, 12:09
Reviewer Update
So now that the tax directive has been received, all my emails and messages are not rep**** to? What is wrong with you guys? You have such a horrible horrible service for such a huge company I can’t believe it. Agents are telling me million different stories but all along you guys we were waiting for a tax directive. I’m sick and tired of you.
Sanlam's replyOfficial
24 Mar 2022, 13:43Good day
We acknowledge your complaint.
The matter has been directed to the relevant department for urgent handling.
Kind regards
Client Relations
We acknowledge your complaint.
The matter has been directed to the relevant department for urgent handling.
Kind regards
Client Relations
Sanlam's reply24 Mar 2022, 13:43
Official
Good day
We acknowledge your complaint.
The matter has been directed to the relevant department for urgent handling.
Kind regards
Client Relations
We acknowledge your complaint.
The matter has been directed to the relevant department for urgent handling.
Kind regards
Client Relations
SK
Silindokuhle K's updateReviewer Update
24 Mar 2022, 14:39I keep getting these replies from you guys but no further communication from the “relevant department”. Every day it’s the same thing. Honestly wouldn’t recommend Sanlam to anyone for anything.
SK
Silindokuhle K's update24 Mar 2022, 14:39
Reviewer Update
I keep getting these replies from you guys but no further communication from the “relevant department”. Every day it’s the same thing. Honestly wouldn’t recommend Sanlam to anyone for anything.
Sanlam's replyOfficial
24 Mar 2022, 15:52Dear Silindokuhle
We received feedback that someone from the Employee Benefit will call you soon.
We encourage you to make contact with her if you need further assistance.
Kind regards
Client Relations
We received feedback that someone from the Employee Benefit will call you soon.
We encourage you to make contact with her if you need further assistance.
Kind regards
Client Relations
Sanlam's reply24 Mar 2022, 15:52
Official
Dear Silindokuhle
We received feedback that someone from the Employee Benefit will call you soon.
We encourage you to make contact with her if you need further assistance.
Kind regards
Client Relations
We received feedback that someone from the Employee Benefit will call you soon.
We encourage you to make contact with her if you need further assistance.
Kind regards
Client Relations
SK
Silindokuhle K's updateReviewer Update
24 Mar 2022, 17:02Still no call from Vuyelwa besides the email talking about disinvesting and eft taking 3 days. I know disinvestment is the first step after reconciling. Agents over the phone talking about awaiting final approval from the supervisor, which it has been the whole day. Nothing from you guys makes sense. I don’t know but someone is not doing their job. Whoever that Lorna Losh is. She is the problem. With Vuyelwa as well.
SK
Silindokuhle K's update24 Mar 2022, 17:02
Reviewer Update
Still no call from Vuyelwa besides the email talking about disinvesting and eft taking 3 days. I know disinvestment is the first step after reconciling. Agents over the phone talking about awaiting final approval from the supervisor, which it has been the whole day. Nothing from you guys makes sense. I don’t know but someone is not doing their job. Whoever that Lorna Losh is. She is the problem. With Vuyelwa as well.
Sanlam's replyOfficial
25 Mar 2022, 08:20Dear Silindokuhle
We will request Vuyelwa to give you an urgent call back.
Thank you and kind regards
Client Relations
We will request Vuyelwa to give you an urgent call back.
Thank you and kind regards
Client Relations
Sanlam's reply25 Mar 2022, 08:20
Official
Dear Silindokuhle
We will request Vuyelwa to give you an urgent call back.
Thank you and kind regards
Client Relations
We will request Vuyelwa to give you an urgent call back.
Thank you and kind regards
Client Relations
SK
Silindokuhle K's updateReviewer Update
25 Mar 2022, 09:02Still waiting for the “urgent call back”.
SK
Silindokuhle K's update25 Mar 2022, 09:02
Reviewer Update
Still waiting for the “urgent call back”.
Sanlam's replyOfficial
25 Mar 2022, 10:37Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations
Sanlam's reply25 Mar 2022, 10:37
Official
Good day We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
Kind regards
Client Relations