disappointing service

Disappointing Service – Group Scheme Policy S019183 We have been trying to cancel our group scheme policy for the past 5 months, and the experience has been extremely frustrating and disappointing. Despite numerous follow-ups and back-and-forth communication with the Safrican team, we have continuously been taken from pillar to post without receiving clear, consistent, or satisfactory feedback. The level of service and communication throughout this process has been nothing short of **********. We were repeatedly assured that the certificate of cancellation would be issued within a specific timeframe, yet we are still having to follow up and chase the matter. Five months is an unacceptable amount of time to resolve what should be a straightforward cancellation request. As customers, we deserve proper communication, accountability, transparency, and timely service. Unfortunately, this has not been our experience. We sincerely hope this matter will finally be escalated and resolved, and that the promised certificate of cancellation for Scheme Number S019183 will be provided without any further delays. This experience has seriously affected our confidence in the service and the way customer queries are handled.