Disappointing service

Sanlam Trust Fund did not make the trust payment of R20 000 on 21 July 2025. I called them on 24 July 2025. They advised I should wait for month end. 31 July no payment received. I called them on 1 August 2025. They said they will escalate the payment. I called Sanlam on 5 August 2025 and they said they will escalate the payment. I am a varsity student and need the cash to pay my varsity fees. Very disappointed with them.