Disappointing service

I requested payment for my daughters schoolfee's and transport to school. I've received an email yesterday that the quotation for the transport can not be accepted as it doesn't give enough information but it doesn't mention what the problem with the quote were. Also that the schoolfee's will be paid to the school and that I submitted Fnb statements while I submitted change of banking details to change to Capitec. I rep**** that the trust must pleas continue payment to the school and informed you that that my reqeust for change of banking details was submitted on the 11th of January already along with reqeust for payment of schoolfee's and transport and I have provided Fnb statement and information because the banking details was not changed yet. Regarding the transport I've asked if I may provide a quotation from a private lift club's will be accepted as we live far out of town and the company who's quotation I submitted was the only company who was willing to pick my daughter up and drop her off that side. Unfortunately they don't seem willing to change the quotation as they have a lot of excuses. So I am waiting on your reply if submitting a quotation from a private lift club is allowed or not.