KS
Kedibone S
1 reviews | Active since Nov 2022
23 May 2025, 15:37
Disappointing service
Assupol claims Department is really not doing their job, you call to be kept on hold for more than 4 hours. When you send an email you get an auto response that they will get back to you within 3 hours. I submitted a claim on Wednesday and I however haven't gotten a response from them. I have been calling several times but with no help. I'm supposed to bury my child on Sunday and it is now Friday afternoon. Still have not heard anything from them. People are sleeping on their job. I am Extremely disappointed. Assupol is a disappointment.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
23 May 2025, 15:59Dear Kedibone, thank you for your review. My sincerest apology for the inconvenience caused. We will urgently request our claims management team to prioritise the finalisation of the claim validation and provide feedback to your direct email. Regards, Assupol Complaints Manager
Sanlam's reply23 May 2025, 15:59
Official
Dear Kedibone, thank you for your review. My sincerest apology for the inconvenience caused. We will urgently request our claims management team to prioritise the finalisation of the claim validation and provide feedback to your direct email. Regards, Assupol Complaints Manager
KS
Kedibone S's updateReviewer Update
23 May 2025, 16:12I have been waiting for someone by the name of Phumla to get back to me. Been waiting. This is stressful and annoying honestly. People at assupol don't know the sense of communication. I didn't have to come to this platform to get noticed. I haven't even read 1 positive reviews about this company. Clearly something is wrong
KS
Kedibone S's update23 May 2025, 16:12
Reviewer Update
I have been waiting for someone by the name of Phumla to get back to me. Been waiting. This is stressful and annoying honestly. People at assupol don't know the sense of communication. I didn't have to come to this platform to get noticed. I haven't even read 1 positive reviews about this company. Clearly something is wrong
Sanlam's replyOfficial
23 May 2025, 16:45My apology again. Our claims team is on it.
Sanlam's reply23 May 2025, 16:45
Official
My apology again. Our claims team is on it.
KS
Kedibone S's updateReviewer Update
24 May 2025, 07:48So quick to respond here and no so quick to respond to emails and processing claims. You refer people to your useless portal that doesn't even work.
KS
Kedibone S's update24 May 2025, 07:48
Reviewer Update
So quick to respond here and no so quick to respond to emails and processing claims. You refer people to your useless portal that doesn't even work.
Sanlam's replyOfficial
25 May 2025, 09:52Hi Kedibone, our claims management team was made aware of the urgency. We will provide further feedback tomorrow.
Sanlam's reply25 May 2025, 09:52
Official
Hi Kedibone, our claims management team was made aware of the urgency. We will provide further feedback tomorrow.