Disappointing service

I am a Sanlam Reality member, and one of the "benefits" with Sanlam Reality that I have is "Taxtim", where they do the tax returns for you. I have called Sanlam several time looking for contact details of one of the consultants/customer service agents, no luck, Taxtim does not have a contact number. I am utterly disappointed that we have this benefit with Sanlam Reality and "Taxtim" does not have a contact number and email address, the only thing you can do is to ask a question via their website. This is frustrating and very ***** that there is a benefit that is linked to Sanlam but none of the Sanlam consultants are able to assist in regards getting hold of ANY TAXTIM consultant. I am beyond disappointed in SANLAM and TAXTIM. I have registered with Taxtim and I want them to cancel everything, there is not even an option to do that. I would like someone to please contact me ASAP to explain what is going on, before I get professional advice from the ombudsman. This is just beyond ***********.