NM
Neo M
1 reviews | Active since May 2024
15 May 2024, 16:42
Disappointing Sanlam trust
am just had it with sanlam trust,an email send on 16/04 with ref wf***0...no response no assistance no correspondence,every time is..wait for 14days,after 14days,wait for escalation....for the whole month I have to take my time and effort to make call of the progress of my application,m ust disappointted honestlyHow can I be assisted to cancel my trust account with them and transfer to another institute.I can wait for a month to be assisted with something that I needed urgently
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
16 May 2024, 07:56Good morning Neo
We are sorry to learn of your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply16 May 2024, 07:56
Official
Good morning Neo
We are sorry to learn of your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
We are sorry to learn of your service experience and have arranged for urgent assistance from the responsible department.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
17 May 2024, 12:44Good afternoon Neo
We have received feedback that Sanlam Trust has been in touch with you and that they are busy assisting you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Trust has been in touch with you and that they are busy assisting you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply17 May 2024, 12:44
Official
Good afternoon Neo
We have received feedback that Sanlam Trust has been in touch with you and that they are busy assisting you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Trust has been in touch with you and that they are busy assisting you.
Regards
Sanlam Client Care
Best regards,
NM
Neo M's updateReviewer Update
18 May 2024, 09:34I complained recently about the bad service I got from sanlam Trust,there was a correspondence of an email where I was told to be assisted soonest,now my issue is,what I was requesting,is not what I got.i would kindly like to ask them to check my reference number wf ***0 which I send on my first query to make it easier for them to trace on their system,they should check what they send and what I requested.i am honestly losing patience and trust with them.If they did things right the 1st time,things wouldn't have come to this far.I NOW DEMAND GOOD RESULT NOT EXCUSES......
NM
Neo M's update18 May 2024, 09:34
Reviewer Update
I complained recently about the bad service I got from sanlam Trust,there was a correspondence of an email where I was told to be assisted soonest,now my issue is,what I was requesting,is not what I got.i would kindly like to ask them to check my reference number wf ***0 which I send on my first query to make it easier for them to trace on their system,they should check what they send and what I requested.i am honestly losing patience and trust with them.If they did things right the 1st time,things wouldn't have come to this far.I NOW DEMAND GOOD RESULT NOT EXCUSES......
Sanlam's replyOfficial
18 May 2024, 11:04Good morning Neo
Our sincere apologies for the misunderstanding from our side.
We have requested assistance from Sanlam Trust regarding the reference number you have provided.
Regards
Sanlam Client Care
Our sincere apologies for the misunderstanding from our side.
We have requested assistance from Sanlam Trust regarding the reference number you have provided.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply18 May 2024, 11:04
Official
Good morning Neo
Our sincere apologies for the misunderstanding from our side.
We have requested assistance from Sanlam Trust regarding the reference number you have provided.
Regards
Sanlam Client Care
Our sincere apologies for the misunderstanding from our side.
We have requested assistance from Sanlam Trust regarding the reference number you have provided.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
20 May 2024, 10:51Good day Neo
This is to confirm that Sanlam Trust has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that Sanlam Trust has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply20 May 2024, 10:51
Official
Good day Neo
This is to confirm that Sanlam Trust has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
This is to confirm that Sanlam Trust has contacted you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Best regards,