Disappointing customer service and failure to follow up

Disappointing customer service and failure to follow up

I am extremely disappointed with the way my concern was handled by Assupol.

After my initial engagement with an Assupol consultant, I was dissatisfied with the way the matter was handled and contacted Assupol Customer Service a few hours later to formally express my dissatisfaction. I was advised that the consultant I had previously dealt with would be informed and would contact me to address my concerns.

However, the consultant never called me back.

I initially received communication from Assupol regarding my matter, and the consultant informed me that they would call me again on Thursday. While I appreciate the eventual contact, I remain disappointed that I had to escalate the matter to Customer Service in the first place and that the promised follow-up did not happen when I was initially told it would.

As a customer, I expect my concerns to be taken seriously and for promised callbacks and follow-ups to actually take place. The lack of communication has been frustrating, particularly while I am dealing with an important and time-sensitive matter.

I hope Assupol can investigate this experience and improve the way customer complaints and follow-ups are handled.

This is very frustrating during stressful and challenging time.