ZM
Zimkitha M
1 reviews | Active since Aug 2024
26 Aug 2024, 15:55
Disappointed with Sanlam Trust
I am very disappointed with Sanlam Trust.
I have submitted the required documents on time and still there has not been any progress with my request.
It has been 60 days and I am still waiting, what is so annoying is that there is no communication via email or via call, I have to be the one calling.
You keep on apologizing for the inconvenience that you have cost me and yet you are doing nothing to help me.
What am I suppose to do now, cause I am in a tight corner and Sanlam is doing nothing. Your service is very poor.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
26 Aug 2024, 15:57Good day Zimkitha
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Trust.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Trust.
Regards
Sanlam Client Care
Sanlam's reply26 Aug 2024, 15:57
Official
Good day Zimkitha
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Trust.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Trust.
Regards
Sanlam Client Care
Sanlam's replyOfficial
28 Aug 2024, 12:37Good afternoon Zimkitha
We have received feedback that Sanlam Trust has been in contact with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Trust has been in contact with you.
Regards
Sanlam Client Care
Sanlam's reply28 Aug 2024, 12:37
Official
Good afternoon Zimkitha
We have received feedback that Sanlam Trust has been in contact with you.
Regards
Sanlam Client Care
We have received feedback that Sanlam Trust has been in contact with you.
Regards
Sanlam Client Care
ZM
Zimkitha M's updateReviewer Update
04 Sept 2024, 09:03I am still not happy with your response Sanlam for last week you called me stating that the first week of September the funds will be in my account and the administrator will approve it last week and yet when I do a follow up today, you are still claiming that my request is still in process and you are apologize for the inconvenience.
What am I suppose to do for I have told you that I am in a corner. You are putting in a inconvenience and are not giving me any solutions.
What am I suppose to do for I have told you that I am in a corner. You are putting in a inconvenience and are not giving me any solutions.
ZM
Zimkitha M's update04 Sept 2024, 09:03
Reviewer Update
I am still not happy with your response Sanlam for last week you called me stating that the first week of September the funds will be in my account and the administrator will approve it last week and yet when I do a follow up today, you are still claiming that my request is still in process and you are apologize for the inconvenience.
What am I suppose to do for I have told you that I am in a corner. You are putting in a inconvenience and are not giving me any solutions.
What am I suppose to do for I have told you that I am in a corner. You are putting in a inconvenience and are not giving me any solutions.