Disappointed with Sanlam service

I am disappointed at the poor service from Sanlam. My monthly premium is around R2000 it increase to R2500 with no explanation. I contacted my advisor on the 03/11/25 to assist. He sent emails and called but up to date there hasn’t been any response which explains what happened. The most irritating part yesterday i got another email stating that a product which costs R511 has been approved? What product is that my advisor has no clue whats happening and all his emails are left unattended. Now am busy harassing him to give me answers that he doesn’t have. Why am i being made to pay for things i dont know and did request for? And why are my concerns not being attended to? So now in December i will be debited R3000 for things i don’t know? Whats going on Sanlam? If you can’t attend to your own advisors about our issues who should we contact because your call centers take forever to get through? Am really frustrated can someone give me answers.