TK
Thembinkosi K
1 reviews | Active since Jan 2021
29 Jan 2021, 11:26
Disappointed with Assupol
Assupol has extremely disappointed me. Made a funeral cover claim on the 26th of Jan. 2020. To this day no payment has been made! I wonder why. A high volume of claims is not our problem. They should be having a contigency plan in place. I am grieving the loss of my mother and assupol does not seem to care! I am really disappointed with Assupol for not being reliable during this time of need. my email: ***
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Sanlam's replyOfficial
29 Jan 2021, 11:52Dear Thembinkosi, my sincerest condolences to you and your family on the loss of your mother. My apology also for the inconvenience caused as described in your review. We will urgently liaise with the claims management team and inform you of the status of the claim payment. Our further communication will be sent to you by direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply29 Jan 2021, 11:52
Official
Dear Thembinkosi, my sincerest condolences to you and your family on the loss of your mother. My apology also for the inconvenience caused as described in your review. We will urgently liaise with the claims management team and inform you of the status of the claim payment. Our further communication will be sent to you by direct e-mail. Regards, Assupol Complaints Manager