1 reviews | Active since Oct 2013
Disappointed to the core.
Good evening
I have a funeral policy with Sanlam, which i took to help me when i needed it the most but i have been disappointed to the core. I lost my mom in May this year, the funeral had to happen quickly so i used my savings to arrange and pay for the funeral cost. only on the 26 August i submitted my documents to lodge a claim. Firstly i could not go through their call center because of high call volumes, i took down the email address and emailed all the claim documents, till date i have not heard from them and have not been paid.
i was patient for a week thinking that, they will come back eventually, i kept in mind that business are working remotely and might be a delay.
But i have run out of patience and have been hurt and disappointed a lot. it feels like i'm being ignored and taken for granted.
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint and will refer it to the relevant department to investigate.
Kind regards
Sanlam Client Relations
This its totally unacceptable, almost a month now that i have lodged a claim and no one bothers to communicate
your service is horrible and disgusting. i regret why i took the business with you.
i'm just worried about my policies with sanlam, i have a funeral cover for my entire family and my husband and I have life covers with you
I'm definitely moving my business elsewhere
your service is ***
This its totally unacceptable, almost a month now that i have lodged a claim and no one bothers to communicate
your service is horrible and disgusting. i regret why i took the business with you.
i'm just worried about my policies with sanlam, i have a funeral cover for my entire family and my husband and I have life covers with you
I'm definitely moving my business elsewhere
your service is ***
Apologies for the poor service and that you have not yet been contacted. We are following up with the relevant department.
Regards,
Sanlam Client Relations
Apologies for the poor service and that you have not yet been contacted. We are following up with the relevant department.
Regards,
Sanlam Client Relations