Disappointed ! Sanlam

I had a Retirement Annuity (RA) with Sanlam, and I requested a payment holiday due to significant divorce expenses. Unfortunately, there was an error with the holiday period, but amidst everything I was dealing with, I didn’t catch it. Later, I was informed that my RA was considered paid up, so I reached out to resume payments, as my financial situation had improved. It’s disappointing that large companies like Sanlam sometimes lack empathy and approach these situations in a strictly business-as-usual way. I’m now in the process of transferring my RA to a company that will allow me to continue contributing. This is a reminder to big firms that life’s circumstances impact everyone, and flexible investment program rules would help people through these times. Companies risk becoming irrelevant when they fail to be understanding, and people will choose providers that show greater accommodation.