Disappointed really

I'm disappointed with Sanlam took a income protector with them not knowing that I have on my life cover policy with them, didn't advice me that I have but they've allowed a ***** financial advisor to convince me to take it.Whenever I call them wanting to cancel they still refer me to the very person he's not helping me with anything.Went to Springs Sanlam department today to do cancelation they can't access my profile they said I have to call the financial advisor he's the one who blocked it... I've emailed them about my financial situation but no help is given.n***xxcc