pL
precious L
1 reviews | Active since Jul 2015
30 Oct 2020, 14:07
Disappointed in service of sanlamindie
It is with great sadness I write this. I lost my husband in a boat accident that occurred in the vaal on 17th..it was all over the news regarding 5people that passed away. I tried submitting for my claim to bury him. Till today I am still asked for the same document which I initially submitted. Sanlam vereeniging also tried assisting me but Delia Abrahams is still asking me for same death certificate which was sent more than 4times. Tomorrow I am burying my husband and safly still no progress on the claim and still requesting the same document.. I am disappointed in the service And very unhappy. I am terribly sad
Helpful (0)
Replies (11)0
Replies (11)
Sanlam's replyOfficial
30 Oct 2020, 14:26Good day
My sincere condolences to you and your family!
I am saddened to hear this, I will follow up with our Claims department as a matter of urgency. We will be in contact with you shortly.
Regards
Naz
My sincere condolences to you and your family!
I am saddened to hear this, I will follow up with our Claims department as a matter of urgency. We will be in contact with you shortly.
Regards
Naz
Sanlam's reply30 Oct 2020, 14:26
Official
Good day
My sincere condolences to you and your family!
I am saddened to hear this, I will follow up with our Claims department as a matter of urgency. We will be in contact with you shortly.
Regards
Naz
My sincere condolences to you and your family!
I am saddened to hear this, I will follow up with our Claims department as a matter of urgency. We will be in contact with you shortly.
Regards
Naz
Sanlam's replyOfficial
30 Oct 2020, 14:37Good day
As explained, we cannot accept a handwritten death certificate even if it is certified. We need the death certificate issued by Home Affairs. Do you have this available?
Regards
Naz
As explained, we cannot accept a handwritten death certificate even if it is certified. We need the death certificate issued by Home Affairs. Do you have this available?
Regards
Naz
Sanlam's reply30 Oct 2020, 14:37
Official
Good day
As explained, we cannot accept a handwritten death certificate even if it is certified. We need the death certificate issued by Home Affairs. Do you have this available?
Regards
Naz
As explained, we cannot accept a handwritten death certificate even if it is certified. We need the death certificate issued by Home Affairs. Do you have this available?
Regards
Naz
pL
precious L's updateReviewer Update
10 Nov 2020, 11:25Good day Nahome affairs has issued me with their act and their guidelines to the act as to why they cannot issue a computerised death certificate for a person who does not have an SA ID and used a passport. They are willing to be contacted if this is still a problem for sanlam indie. I also have a computerised death certificate from lesotho where my husband was born. Please let me know what else you need to start my claim
pL
precious L's update10 Nov 2020, 11:25
Reviewer Update
Good day Nahome affairs has issued me with their act and their guidelines to the act as to why they cannot issue a computerised death certificate for a person who does not have an SA ID and used a passport. They are willing to be contacted if this is still a problem for sanlam indie. I also have a computerised death certificate from lesotho where my husband was born. Please let me know what else you need to start my claim
Sanlam's replyOfficial
10 Nov 2020, 11:28Hi Precious
I will advise the Claims Team to make contact with you.
Regards
Naz I Sanlam Indie
I will advise the Claims Team to make contact with you.
Regards
Naz I Sanlam Indie
Sanlam's reply10 Nov 2020, 11:28
Official
Hi Precious
I will advise the Claims Team to make contact with you.
Regards
Naz I Sanlam Indie
I will advise the Claims Team to make contact with you.
Regards
Naz I Sanlam Indie
pL
precious L's updateReviewer Update
10 Nov 2020, 11:39Please do so.
thank you
pL
precious L's update10 Nov 2020, 11:39
Reviewer Update
Please do so.
thank you
pL
precious L's updateReviewer Update
10 Nov 2020, 17:08Good afternoon
Am still waiting for claims team to contact me. Thank you
Am still waiting for claims team to contact me. Thank you
pL
precious L's update10 Nov 2020, 17:08
Reviewer Update
Good afternoon
Am still waiting for claims team to contact me. Thank you
Am still waiting for claims team to contact me. Thank you
Sanlam's replyOfficial
12 Nov 2020, 11:47Hi Precious
As discussed, please forward the relevant information to our claims team.
Regards
NicoleI Sanlam Indie
As discussed, please forward the relevant information to our claims team.
Regards
NicoleI Sanlam Indie
Sanlam's reply12 Nov 2020, 11:47
Official
Hi Precious
As discussed, please forward the relevant information to our claims team.
Regards
NicoleI Sanlam Indie
As discussed, please forward the relevant information to our claims team.
Regards
NicoleI Sanlam Indie
pL
precious L's updateReviewer Update
16 Nov 2020, 08:39good day
may i be contacted by your claims team please
regards
may i be contacted by your claims team please
regards
pL
precious L's update16 Nov 2020, 08:39
Reviewer Update
good day
may i be contacted by your claims team please
regards
may i be contacted by your claims team please
regards
Sanlam's replyOfficial
16 Nov 2020, 08:54Hi Precious
We have escalated your request to be contacted.
Regards
NicoleI Sanlam Indie
We have escalated your request to be contacted.
Regards
NicoleI Sanlam Indie
Sanlam's reply16 Nov 2020, 08:54
Official
Hi Precious
We have escalated your request to be contacted.
Regards
NicoleI Sanlam Indie
We have escalated your request to be contacted.
Regards
NicoleI Sanlam Indie
pL
precious L's updateReviewer Update
23 Nov 2020, 08:16Good morning. Am still waiting for feedback on my claim. Today is working day 7 after submission of all required documents. May I please have communication. This is so sad. Didn't expect this type of delay. Kind regards
pL
precious L's update23 Nov 2020, 08:16
Reviewer Update
Good morning. Am still waiting for feedback on my claim. Today is working day 7 after submission of all required documents. May I please have communication. This is so sad. Didn't expect this type of delay. Kind regards
Sanlam's replyOfficial
23 Nov 2020, 09:22Hi
You will be contacted by our Claims Team.
Regards
Naz I Sanlam Indie
You will be contacted by our Claims Team.
Regards
Naz I Sanlam Indie
Sanlam's reply23 Nov 2020, 09:22
Official
Hi
You will be contacted by our Claims Team.
Regards
Naz I Sanlam Indie
You will be contacted by our Claims Team.
Regards
Naz I Sanlam Indie