Disappointed in Sanlam Indie

I am concerned about Sanlam Indie. No one at Sanlam knows about them or their numbers. Are they not supposed to be a product of the main Sanlam. They claim to be digital. If you struggle to get hold of them now, for simple issues like updating details, etc, can you imagine how much more when the day comes that you need to claim. Call me old school but I prefer to speak to a breathing human being when it comes to my financial affairs and not a computer. No business can be solely digital. Yet when I took out the policy they called me. That was the first and last