PJ
Peter-John Jacobs
1 reviews | Active since May 2024
17 Oct 2024, 12:03
Disappointed in Sanlam
I have been calling for over three weeks just trying to change my contact number without getting any assistance. Waiting for more than an hour, twice or even three times per day. I have never in my life been this disappointed with any service from any company.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
17 Oct 2024, 12:20Good afternoon Peter-John
We are sorry to hear about your poor service experience, as well as your disappointment.
We have arranged for assistance from Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear about your poor service experience, as well as your disappointment.
We have arranged for assistance from Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply17 Oct 2024, 12:20
Official
Good afternoon Peter-John
We are sorry to hear about your poor service experience, as well as your disappointment.
We have arranged for assistance from Sanlam Corporate.
Regards
Sanlam Client Care
We are sorry to hear about your poor service experience, as well as your disappointment.
We have arranged for assistance from Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's replyOfficial
21 Oct 2024, 13:46Good afternoon Peter-John
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
Sanlam's reply21 Oct 2024, 13:46
Official
Good afternoon Peter-John
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and will be assisted further.
Regards
Sanlam Client Care
PJ
Peter-John Jacobs's updateReviewer Update
22 Oct 2024, 12:42Thank you. I did receive a call regarding my issue, but unfortunately, it didn't fully resolve the matter. My query has been escalated, and I am still waiting for someone to reach out to me to assist with changing my contact number. 😒
PJ
Peter-John Jacobs's update22 Oct 2024, 12:42
Reviewer Update
Thank you. I did receive a call regarding my issue, but unfortunately, it didn't fully resolve the matter. My query has been escalated, and I am still waiting for someone to reach out to me to assist with changing my contact number. 😒