Hellopeter
Share Your Experience
GM
Goitsemang M

1 reviews | Active since Mar 2018

17 Aug 2024, 13:40

Disappointed in Sanlam

I was proud to be the client to the Sanlam until they playing April fool with my account in a big August like this.So after being so loyal to them for a year now,out of the blue they inform me I didn't pay my income protection for 3 months and I should pay full.Which 3 months because even when I changed my banking details,I had to pay through the account details.

This life is not loyal.We pay insurances only for the companies to rob us daylight ******* is at its best

I was recommending it to my friends and colleagues but now I regret even had to call them and tell that they might end up being a victim like myself.Its a big thread to wake up and being told you have been owing for 3 months when you know with all loyalty you have been doing the right thing.Very painful

0
Replies (4)
Sanlam
Sanlam's reply17 Aug 2024, 14:41
Official
Good day Goitsemang
 
Thank you for contacting us about this.
 
We have escalated the matter to Client Care Centre for urgent assistance. 
 
Regards
Sanlam Client Care
Sanlam
Sanlam's reply19 Aug 2024, 10:27
Official
Good day Goitsemang

This is to confirm that you have been contacted and will be assisted further.
 
Regards
Sanlam Client Care 
GM
Goitsemang M's update19 Aug 2024, 19:30
Reviewer Update
I thank My financial advisor for making things clear to me as always.I apologies that it had to be that way.I was getting the calls that to me came as a shock as I am constantly in conversation with Sihle Ganca,my financial advisor and she was actually in the matter and I was waiting for her responses/feedback.I became so frustrated and fearful even thought maybe her phone is hacked or something because she always reassures me,advices me in a very positive way,so many negative calls about the arrears were not really clear until I literally got a call from her.There was practically the misunderstanding.And she made me understand everything step by step.I am at peace now.
And happy once again to be sanlam client.I understand why one has to get a financial advisor like Sihle,so the financial stress should not be overwhelming. I appreciate her so much.

Thank you Sihle.PLEASE CONTINUE BEING THE BEST THAT YOU ARE.AND MOST IMPORTANTLY,THANK YOU FOR LOVING YOUR WORK AND DOING EXCEPTIONALLY IN IT!

Sanlam
Sanlam's reply20 Aug 2024, 07:34
Official
Good day Goitsemang
 Thank you very much for taking the time to notify us of your positive experience. We will ensure the necessary recognition is passed on to your advisor. 
Regards
Sanlam Client Care