MM
Mtshali M
1 reviews | Active since Jul 2021
17 Dec 2022, 21:39
Disappointed
Horrible company, we had to borrow money to bury my brother wich I took funeral cover for him,on documents it says it pays within 48 hours, I did submit necessary documents at pretoria branch on Tuesdaymorning arroud 09H00,I even stated that funeral will be on the 17 /12/2022 till date nothing, I had to go to loan sharks yo buy food,I wouldn't refer anyone yo assupol just to suffer while you cover your loved ones in time of need,I'm disappointed and angry, because that money was suppose to be used at the funeral, while you deducted premiums for whole 4years
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
19 Dec 2022, 06:21Good day Maria, thank you for your review. My sincerest condolences on your loss and for any inconvenience caused. We confirm that the claim was process on 18 December and payment should be made today to show in your account later today. Please let us know on *** if no payment has been received by tomorrow morning. Regards Assupol Complaints Manager
Sanlam's reply19 Dec 2022, 06:21
Official
Good day Maria, thank you for your review. My sincerest condolences on your loss and for any inconvenience caused. We confirm that the claim was process on 18 December and payment should be made today to show in your account later today. Please let us know on *** if no payment has been received by tomorrow morning. Regards Assupol Complaints Manager
Sanlam's replyOfficial
03 Jan 2023, 14:14Good day, we confirm that the matter has been resolved.
Sanlam's reply03 Jan 2023, 14:14
Official
Good day, we confirm that the matter has been resolved.
MM
Mtshali M's updateReviewer Update
03 Jan 2023, 14:34Thank you I did receive the pay out ,after ther funeral wich was supposed to help during difficult time
MM
Mtshali M's update03 Jan 2023, 14:34
Reviewer Update
Thank you I did receive the pay out ,after ther funeral wich was supposed to help during difficult time
Sanlam's replyOfficial
03 Jan 2023, 14:37My sincerest apology again for this unfortunate experience.
Sanlam's reply03 Jan 2023, 14:37
Official
My sincerest apology again for this unfortunate experience.