Disappointed

I registered a claim on 19/04/2021, today it is 17/05/2021 and claim is not finalised. The underwriters have to look into the claim since last month. I am really not happy with the service. I do not get any correspondence regarding the progress, I have to use my own airtime and be put on hold. The last time I was put on hold for 30 minutes by Eric Zulu and after that he hung up on me. I am really disappointed by Sanlam Sky regarding the claim process. The story is long however I am very dissappointed!!!!