Disappointed customer!!

I am extremely dissa with Sanlam, last year November I had someone from Sanlam review my policy and add a retirement. Tell me why am i also being debited for Tax free savingings!!! I never asked for that and the guy says he didnt add it meaning then Sanlam decided i need a tax free savings with out my request!! Why would you do that?? Am tried to call and was on hold for 33min till I dropped the phone. This is not right that’s ***** you dont just do as you please with someone’s account! I want my money back and cancel that tax free savings!!